SHIPPING & DELIVERY
Estimated Shipping Date:
Most in-stock products orders are processed within 3-5 business days and then shipped via FedEx and TNT or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact firstname.lastname@example.org within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
Regarding Shipping & Delivery, please kindly refer to below:
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
*Kindly note: affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company, and the expected deviation, hope you can understand.
Most in-stock e-bikes and e-scooters orders are free shipping. And accessories orders will be charged $5~15 for shipping.
We are happy to deliver to customers in Hawaii. However, due to higher freight costs, we are unable to offer free shipping and there will charge an additional $300-600 (cost depending on the model you want to order). If necessary, please contact email@example.com
For Airplaying As201 orders
E-bikes are shipping from china, they should reach their destination within 30-40 business days depending on your location.
For accessories orders
Accessories are shipping from china, and once on their way, they should reach their destination within 15-20 business days depending on your location.
Please understand that once the carrier has your package, we have no control over the delivery date and there may be delays due to various reasons. Typically the package will arrive on the date indicated by your tracking number.